HP Safety Recall Notice

Posted by CtcAdmin in Sep, 2014

AC power cords for HP and Compaq notebook and mini notebook computers
On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation
with various government regulatory agencies. Certain power cords shipped with HP and Compaq notebook
and mini notebook computers, as well as with AC adapters provided with accessories such as docking
stations, sold from September 2010 through June 2012 may pose a potential fire and burn hazard to
customers.

HP customers will receive a replacement AC power cord for each verified, recalled AC power cord at no cost.
Note: Not all HP and Compaq notebook and mini notebook PCs were sold with an affected power cord.
Please validate the power cord shipped with your notebook PC or purchased with an accessory, or as a
spare.
What to do:
1. Immediately stop using your AC power cord.
2. Visit the HP Notebook PC AC Power Cord Recall website to verify if your AC power cord is part of this
program and order a replacement cord if your power cord is verified as affected.
http://www.hp.com/support/PowerCordReplacement
Customer support phone numbers
Telephone Number
Australia
Monday – Saturday 10am – 9pm EST
1300 721 147 or
+61 2 8405 8654
New Zealand
Monday – Saturday 10am – 9pm 0800 441 147
Worldwide
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
If additional support is needed, contact your HP in country support center. In-country support numbers are
located at the worldwide link in the table above. Select your country/language and click “Technical support
after you buy”.