VOIP – Voice over Internet Protocol – or Voice over the internet
CTC can assist in VOIP installations. We currently run a hybrid VOIP system in our office using MyNetPhone as the SIP carrier.
We are a reseller of MyNetFone and can assist in the right solution for your needs. This can save a lot of money on Calls and line rentals.
- Full VOIP PABX. Physical systems, either PC based or PABX based.
- Virtual PABX. Systems where you only need VOIP handsets and connect to the clouds virtual PABX. This means no large upfront cost for a physical PABX system and extremely Portable. Issues with FULL VOIP is once you loose the internet, you loose the phones both incoming and outgoing.
- Hybrid VOIP. Combining minimal fixed copper lines as backup (say 1 or 2 lines) and utilising multiple VOIP lines via a VOIP adaptor. This can be achieved even using your current PABX system or via newer PABX systems that handle both VOIP and physical lines. The great thing about this is that if your internet goes down you can still receive redirected calls to land lines and also dial a physical line to for outgoing calls.
If the answer is ‘Yes’, then Digital Lines (SIP Trunks) are the solution for you!
If you have a traditional PBX, you can still take advantage of all the benefits and savings of Digital Lines! You will simply need a Gateway to connect your PBX to IP, and bring it into the digital age.
Our expert team specialises in creating unique, user friendly Phone Systems solutions for both small businesses and large corporations. We supply and service Phone Systems Solutions from leading Global Manufactures such as NEC, AVAYA, LG, YEALINK & ALCATEL to offer you award-winning technology packed with the latest features, helping grow your business and people further.
A properly specified and configured Phone System can serve as the core of an efficient contact centre for a business with up to 100’s of users , providing outstanding customer service. Use the system to automatically distribute incoming calls as desired to a particular extension or group of extensions such as VIP Call, which provides special handling for key customers and Automated Attendant, which answers calls automatically.
SINGLE SITE – DIGITAL, IP PABX OR HOSTED PABX :
- Business range from 2 staffs to 500 staffs could be connected via single site Digital or IP PABX.
- Gigabit handsets are available at single site PABX.
- PABX is available in rack mount & wall mount.
SINGLE SITE PABX FEATURES :
- Paging, group calls, conferencing and music on hold.
- Applications for Computer Telephony Integration (CTI), Unified Messaging, CRM integration and Mobility.
- Outlook integration , Call recording & Voice/video Conferencing.
- Line hunt, Call twining, call forwarding , voice mail , voicemail to email & Group hunt features.
MULTISITES – DIGITAL, IP OR HOSTED PABX :
- Businesses range from 2 sites to 200 sites are suitable for Multisites Digital, IP or Hosted PABX.
- Private VPN (secure) or Public VPN are suitable for Mutisites phone system networking.
- Centralised PABX or Individual PABX are suitable for Multisites Businesses.
MULTISITES PABX FEATURES :
- Central Reception for all sites , Call reporting , Auto attendance , Day & night greeting.
- Call recording for quality purpose, personal voicemail & Hot desking for part time staffs.
- One X portal , Soft phone for mobile users, Group hunt for each department , Voice/Video conference , UC suite for desktop/ web users interface & CRM integration .
PHONE SYSTEM FOR CALL CENTRE :
- Call centres start from 5 staffs to 500 staffs are suitable for IP , Digital or Hosted PABX.
- IP, Hosted or Digital PABX are available for Citrix or Terminal server environment.
CALL CENTRE PABX FEATURES :
- Calls recording , Calls reporting, Calls listening facilities for supervisors, Group Queuing &Web chat.
- Database integration, Wallboard for statistics on a monitor/Screen, Outbound calls from excel spreadsheets , Calls prioritising, Post calls survey, Inbound email & response times’ reporting.
COFERENCE PHONE/DOOR PHONE / CUSTOMISED MUSIC ON HOLD/ DECT PHONES/PA SYSTEM :
- We offer leading brand’s wireless / wired Conference phone.
- We supply high quality door phones and integrate with phone system.
- We provide customised Music on hold (own company AD) service & PA system with horn speaker.
- We provide long range cordless (DECT) handset and integrate with phone system.