Computer Technology Corporation

CTC SERVICES

Specialist in the Freight Forwarding industry, Installations, Migrations of Forwarding software, Sales and Support of a range of Hardware and Software to support your needs.

Disaster Recovery or Backup Plans​

Disaster Recovery (DR) Plan you’ll be glad you have one in place if you need it!

Remote Support

CTC can Provide Quick Remote Support by starting a remote session below.​

IT Support - Managed Services

A Support Plan can Limit your IT costs and alleviate IT issues allowing you to concentrate on your business, NOT your IT.

Cabling

We can provide clients with cabling infrastructures for voice and data systems.

Project Planning

CTC can use it’s wide range of skills and knowledge to plan your IT projects and achieve the goals you are aiming for.

Remote Access

You may need to be away or work remotely. Remote Access allows secure access to your work computers from Hotel or Home.

Upgrade / Installation

CTC can install Servers, Desktops, laptops and networking equipment. CTC can change over your Servers, Desktops and laptops. Transferring all your data and applications to the new device.

Office Relocation

If planned well your relocation can go smoothly and CTC can remove the uncertainty of issues.

Networking / Wireless

CTC can supply and install your network needs.

VOIP

CTC can assist in VOIP installations. We currently run a hybrid VOIP system in our office using MyNetPhone as the SIP carrier.

CTC Support Agreement Plans

Basic Support
RECOMMENDED USER PROFILE
  • Smaller Customers of to keep quick support calls capped
  • Local Deployment
KEY ELEMENTS
  • Monthly Base Fee per site.
  • Capped quick Telephone Support and Remote Support. 5-10 mins in duration
  • Approximately 10-15 calls per month – logged.
  • if over 10 mins will be charged in Block of 30 1/2 hour at Normal Rates.
  • if over 10 mins will be charged in Block of 30 1/2 hour at Normal Rates.
Monitoring Support
RECOMMENDED USER PROFILE
  • Customers with their own IT or Ad-hoc support.
  • Local or National Deployment
KEY ELEMENTS
  • Monthly Base Fee per Server.
  • Servers Monitored and Daily reports emailed for review / action
  • On-site support chargeable per hour.
Standard Support
RECOMMENDED USER PROFILE
  • Medium size Customers of 5 – 29 computer users
  • Local Deployment
KEY ELEMENTS
  • Monthly Base Fee per site.
  • Quick Telephone/Remote Support.
  • Quick Telephone/Remote Support.
  • Remote Support of 2 hrs per month.
  • Equivalent to 4 Remote Support incidents per month.
  • Additional Remote Support chargeable per hour.
  • Reduced rates for projects and additional.
  • On-site Support chargeable per hour.
  • Higher priority assigned to support incidents.
  • Weekly Usage report.
  • Additional hours billed monthly.
* Hourly rate reduced from Basic Support rate
Premium Support
RECOMMENDED USER PROFILE
  • Larger Customers of 30+ computer users
  • National Deployment
KEY ELEMENTS
  • Monthly Base Fee per Server plus per Client.
  • Unlimited Telephone Support and Remote Support.
  • Detailed, daily System Monitoring.
  • On-site Support of 2 hrs per server per month.
  • Additional On-site Support chargeable per hour.
  • Further reduction in rates for projects and additional.
  • Highest priority assigned to support incidents.
  • Includes monthly report on incidents.
  • Includes account coordination and planning.
  • Includes personalized and pro-active support.
  • Weekly Usage report.
  • Additional hours billed monthly.
* Hourly rate reduced from Standard Support rate

CTC strives to provide quality.
Feel free to send us a message.

Contact US