TELEPHONE

CTC SERVICES

Specialist in the Freight Forwarding industry, Installations, Migrations of Forwarding software, Sales and Support of a range of Hardware and Software to support your needs.

  • Sales / Installation / Upgrades – Hardware and Software.
  • Microsoft Windows Server and Active Directories
  • Customer Support Centre – Hardware Maintenance and general Support contracts managed via a Customer Support Centre for call logging and delegation to give you the best service possible.
  • Contractors available for casual or relief site support.
  • All Internet Services
  • Networking and VPN
  • Microsoft 365 Cloud - Mail and Teams / Sharepoint / Onedrive
  • Office Relocation and Planning

Disaster Recovery (DR) Plan Although disaster recovery doesn’t seem to be relevant to the daily noise and activity that IT managers have to deal with, you’ll be glad you have one in place if you need it!

  • We can provide the right infrastructure and contingencies for server disaster.
  • We can also provide backup mail facilities in case server or Internet offline.

Remote Support

Our Remote Support Application allows us Quick and easy temporary access to your computer. We can see the screen and you can see what we are doing.​

Just click the REMOTE tab above and start a new session – A Backup link in the Tools tab available if blocked.

CTC Support Agreement Plans

Keep your staff productive with fast access to experienced engineers and proactive monitoring that helps prevent issues before they impact your business

Monitoring

Proactive Monitoring & Patch Management

  • Designed for businesses with internal IT staff or those looking for proactive, ad-hoc server oversight
  • Monthly Fee per Device



KEY ELEMENTS

  • Proactive monitoring of devices
  • Automated patch management and update monitoring
  • Centralised monitoring console and reporting
  • Flexible on-site support available when required
  • Access to experienced CTC engineers for additional assistance

Essentials

Reliable IT Support for Growing Businesses

  • Designed for businesses with 5–15 users that need Monitoring and a few hours of support included
  • Monthly Base Fee plus per Device


KEY ELEMENTS

  • Monthly Base Fee plus per Device
  • Proactive monitoring of critical devices and systems
  • Automated patch management and update monitoring
  • Quick telephone and remote support
  • Includes 2 hours of priority remote troubleshooting per month to resolve day-to-day issues
  • Priority response for support requests
  • Weekly usage and support activity reporting
  • Flexible on-site support when required
  • Additional support hours billed monthly as needed

* Reduced of hourly rates for Onsite and Projects

Remote

Unlimited Remote Support with Proactive Monitoring

  • Designed for businesses with 10–49 users that require more Predictable IT costs without the expense of a full-time IT team
  • Monitoring and Remote Support


KEY ELEMENTS

  • Monthly Base Fee per device
  • Full remote support for day-to-day IT issues
  • Proactive monitoring of Devices
  • Priority response and escalation of support requests
  • Weekly support activity and usage reports
  • Annual technology review and planning meetings
  • Additional on-site support billed monthly as needed

* Further reduction of hourly rates for Onsite and Projects

Premium

Enterprise IT Management & Advanced Security

  • Designed for organisations with 50+ users that depend on technology to drive their business and require the highest level of support, monitoring, security, and strategic IT guidance
  • A fully managed IT partnership delivering proactive support, advanced security management, strategic planning, and maximum uptime for business-critical systems

KEY ELEMENTS

  • Monthly Base Fee per Device
  • Unlimited Telephone Support and Remote Support.
  • Advanced monitoring of servers, workstations, and critical infrastructure
  • Detailed daily system health and performance monitoring
  • On-site Support of 5 hrs per month.
  • Additional On-site Support chargeable per hour.
  • Highest priority assigned to support incidents.
  • Includes monthly report on incidents.
  • Includes account coordination and planning.
  • Includes personalized and pro-active support.
  • Additional hours billed monthly.

* Reduced hourly rates for additional support and projects

Upgrade / Installation

Computer issues can cause a greater cost to your business than actually upgrading. This is because when systems go down, you lose staff productivity, as well as staff and customer satisfaction due to continually being offline. This causes frustrations and possible loss of business and staff.
CTC can provide advice to upgrade your computer infrastructure. Whether being just installing, supplying or both. We can look over your systems as a whole and recommend steps you should take. It might be as simple as a new switch or printer.
CTC can install Servers, Desktops, laptops and networking equipment. CTC can change over your Servers, Desktops and laptops. Transferring all your data and applications to the new device.

Office Relocation

CTC can assist an Project Plan your Office relocation.
  • CTC can assist an Project Plan your Office relocation.
  • Liaising with our cablers or third party cablers
  • Connecting new internet or relocating old
  • Shutting down servers and relocating
  • Disconnecting communication hardware and reconnecting in the new office
  • Checking all workstations and printers are connected and working
If planned well you relocation can go smoothly and CTC can remove the uncertainty of issues.

Networking / Wireless

CTC can supply and install your network needs.
  • Routers
  • Switches – Managed and Unmanaged
  • Wireless – AP or Controllers
  • Fibre Connection and Transceivers
We use business grade cisco and netgear products.
Connecting new equipment to replace or add to your network, or troubleshooting issues. Slow network, dropouts or relocations.

Cabling

We can provide clients with cabling infrastructures for voice and data systems. Our range of services includes design, and installation of client’s communications, security and electrical systems. We are valued by our clients for our honest approach, basing all our designs and quotations around the needs of the client. This is reflected in the strong relationships we have built up with our customers, providing ongoing support to enable clients to make the most of their communications and other systems both now and in the future.

Project Planning

CTC can use it’s wide range of skills and knowledge to plan your IT projects and achieve the goals you are aiming for.
New Servers, relocations, going to the cloud, assisting with vendor or customer meetings and integrations. Implementing new software or hardware. CTC can PLAN and DEPLOY these solutions.

Remote Access

You may need to be away or work remotely. Remote Access allows secure access to your work computers from Hotel or Home.
VPN (Virtual Private Network) is a secure and encrypted way to access your office networks.
VOIP - Voice over Internet Protocol – or Voice over the internet

CTC can assist in VOIP installations.
We Deploy TEAMS calling. Full integration with Microsoft teams

Our expert team specialises in creating unique, user friendly Phone Systems solutions for both small businesses and large corporations. We supply and service Phone Systems Solutions from leading Global Manufactures such as NEC, AVAYA, LG, YEALINK to offer you award-winning technology packed with the latest features, helping grow your business and people further.

A properly specified and configured Phone System can serve as the core of an efficient contact centre for a business with up to 100’s of users , providing outstanding customer service. Use the system to automatically distribute incoming calls as desired to a particular extension or group of extensions such as VIP Call, which provides special handling for key customers and Automated Attendant, which answers calls automatically.

Computer Technology Corporation (CTC), was established in 1995, our success is the result of people with more than 30 years experience in the computer industry. We offer a wide range of computer systems, maintenance and support service to corporate organisations.

Links

Contact

  • info@ctc.net.au

Newsletter

Signup for our latest news & articles. We won’t give you spam mails.

Copyright © Computer Technology Corporation 2025